most of the time when im commenting on a companys customer service its because of how awful they performed. but not comcast in this case. and if im going to complain about bad service then i should also praise great service.
my internet went out last friday. the customer service agent on the phone did her best to solve the problem but couldnt do resolve the issue remotely, so she scheduled a tech to come to the house. i was blown away that they were available to come on easter sunday in the middle of the afternoon! even though he had to be away from his family and missing out on easter dinner, pierre the technician, was courteous, friendly and quickly diagnosed and fixed the problem.
i dont know if comcast has changed internally somehow or they if they just recognize the growing competition for cable service. but whatever the reason, its a welcome change and i thank them for it. keep up the great work!
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